PURPOSE OF THE COURSE:
The source is designed to help students to apply CRM software into customer management and care.
After the course, students can:
- Use CRM software perfectly - Manage customer relationship
- Install CRM software to serve personal business
- Manage and care professionally customers to increase revenue.
THE CONTENTS OF THE COURSE:
- Finding about CRM - Customer Relationship Management - Customer relationship administration
- Understanding top-leading CRM software
- Guide to install CRM software
- Manage Marketing strategy
- Manage personal customers
- Manage company customers
- Manage deploying affairs
- Manage operations of sales staff and other departments
- Make a schedule of job and job arrangement
- Email management
- Business document management
- Deploying project management
- Customer support management
- Read statistic statement to make a business decision
- System right grant and management
- Data import and export into CRM software from Excel
The training program with high practice
Students will be center to exchange and share experience
Applying into their business after the course ended.
- Duration: 4 evening times
- Teaching facilities: Projector, Internet Wifi, Computer, learning documents, CD of reference software
- Leaning Fee: VND 2.000.000 (included invoice)
- Decrease 5% at the paying of learning fee before one week
- Next decrease 5% as register with more than 2 students
- Give immediately PROCRM software.
Office and management informatics training for enterprises