PURPOSE OF THE COURSE:
The source is designed to help students to apply CRM software into customer management and care.
After the course, students can:
- Use CRM software perfectly - Manage customer relationship
- Install CRM software to serve personal business
- Manage and care professionally customers to increase revenue.
THE CONTENTS OF THE COURSE:
- Finding about CRM - Customer Relationship Management - Customer relationship administration
- Understanding top-leading CRM software
- Guide to install CRM software
- Manage Marketing strategy
- Manage personal customers
- Manage company customers
- Manage deploying affairs
- Manage operations of sales staff and other departments
- Make a schedule of job and job arrangement
- Email management
- Business document management
- Deploying project management
- Customer support management
- Read statistic statement to make a business decision
- System right grant and management
- Data import and export into CRM software from Excel
LEARNING METHOD:
The training program with high practice
Students will be center to exchange and share experience
Applying into their business after the course ended.
- Duration: 4 evening times
- Teaching facilities: Projector, Internet Wifi, Computer, learning documents, CD of reference software
- Leaning Fee: VND 2.000.000 (included invoice)
- Decrease 5% at the paying of learning fee before one week
- Next decrease 5% as register with more than 2 students
- Give immediately PROCRM software.
Office and management informatics training for enterprises